So you are having an issue with our Laser machines? #1. Please read through the Support & FAQs pages. We are all very busy and this is self service to the extent it can be. So save us all some time for if the answer has already been documented in the Support & FAQs section, the only reply to your question that will be offered will be a link to the Support & FAQs page. If is truly isn't in the support page, we will add it to the page and send you a link to that information. It is truly madness to continue answering the same question multiple times due to poor documentation. Thanks for understanding.
All Laser Issues are to be reported on Talk using the Issues & Request process. We have outlined the process below. If you find it convoluted or lacking, please let us know so we can make adjustments.
Step 1: Begin a new topic (Ticket)
Step 2: Select Issues & Requests as the category
Step 3: Give your Ticket a Title and the Date in MM/DD format
Step 4: Please add the name of the Laser having the issue.(Look on the top of the Thunders)
Step 5: Tag @Team_Laser or we won't find out about the issue
Step 6: Tell us what is happening so we can fix it.
Step 7: Press Create Topic - otherwise we will never know.
Thanks for submitting your request and we will get right on it!
